Well Soul Studio Echuca — Privacy Policy

At Well Soul Studio, your trust is at the heart of what we do. We’re committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This policy explains what information we collect, why we collect it, how we use it, and the choices you have.

This policy applies to the Well Soul Studio website and any personal information we collect through bookings, enquiries, subscriptions, or participation in our services and events.

1. Information We Collect

We collect information that helps us provide our wellness services and improve your experience:

  • Personal details: name, email, phone number, and (if you provide it) address or date of birth.

  • Booking information: services you’ve booked with us (chiropractic, massage, floatation, sauna, ice bath, or events).

  • Health information (sensitive information): details you provide that are relevant to your care or safe participation in our services. This may include injury history, pregnancy status, or other health considerations. We only collect this with your consent, and it is kept confidential.

  • Payment details: processed securely through third-party providers (we don’t store credit card information).

  • Technical information: IP address, browser type, device type, and how you interact with our website (via cookies and analytics).

2. How We Use Your Information

We use your information to:

  • Schedule and manage your appointments.

  • Provide safe and tailored wellness services.

  • Communicate with you about bookings, events, promotions, or newsletters (you can unsubscribe anytime).

  • Improve our website, services, and client experience.

  • Meet our legal and regulatory obligations.

We do not sell or rent your information to third parties.

3. Sharing Your Information

We only share personal information when necessary, such as:

  • With service providers who help us run our website, bookings, or email system (e.g., Squarespace, booking software).

  • When required by law, court order, or to protect someone’s health or safety.

  • With your consent, for example if you ask us to share health information with another practitioner.

If information is sent overseas (for example, because our website hosting is international), we take reasonable steps to ensure it is protected in line with Australian Privacy Principles.

4. Sensitive Health Information

Because we are a wellness studio, we may collect health information to ensure your treatments are safe and suitable. This is classed as sensitive information under the Privacy Act and is handled with extra care.

  • We only collect what is reasonably necessary.

  • We use it solely for providing you with wellness services.

  • We store it securely and restrict access to authorised staff.

  • We will not share it without your explicit consent, unless required by law.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections if information is inaccurate.

  • Request deletion of your information, where permitted by law.

  • Withdraw consent for non-essential uses (e.g., unsubscribe from newsletters).

  • Complain if you believe your information has been mishandled.

To exercise these rights, contact us using the details below. We aim to respond within 30 days.

6. Data Retention & Security

  • Personal data is kept only as long as necessary to provide services or meet legal requirements.

  • Health records are retained for the period required by Victorian health record laws.

  • When no longer needed, records are securely destroyed or de-identified.

  • We use administrative, technical, and physical safeguards (including TLS encryption) to protect your information.

7. Cookies & Analytics

Our website uses cookies and analytics (such as Google Analytics) to improve your experience. These may collect non-identifying information such as location, device type, and browsing activity.

  • You can control cookies through your browser settings.

  • You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

  • We may use aggregated insights to improve our services, but this does not identify individual users.

If we use advertising or remarketing in future, you’ll be notified and given options to opt out.

8. Children’s Privacy

Our services and website are not intended for children under 15 without parental or guardian consent. We do not knowingly collect information from children below this age.

9. International Data Transfers

Some service providers we use (such as Squarespace or email platforms) store data outside Australia. By using our services, you consent to this transfer. We take reasonable steps to ensure overseas providers handle your information in line with Australian Privacy Principles.

10. Complaints

If you have a concern about your privacy, please contact us first so we can resolve it.
If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at:

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you via our website or email.

12. Contact Us

If you have any questions, requests, or concerns about this policy, please contact us:

Well Soul Studio
13 Murray Valley Hwy
Echuca VIC 3564
Phone: (03) 4411 7821
Email: [insert studio email]


Last updated: August 2025